Frequently Asked Questions

How will my order be delivered to me?

All orders are carefully packaged and shipped within the United States. Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

what do I need to know?

Each Signature Cradle Set is handcrafted with care. Because every piece is prepared individually, slight variations may occur, making each gift beautifully unique. Please ensure your shipping address and personalization details are correct before placing your order.

How will I know if order is placed successfully?

Once your order is placed, you’ll receive an order confirmation email. A second email containing your tracking information will be sent once your order has shipped.

How do I check the status of my order?

You can track your order using the tracking link included in your shipping confirmation email. If you have any questions, feel free to contact us and we’ll be happy to assist you.

Can I cancel my order?

Orders may be canceled within 24 hours of purchase, provided they have not entered production or shipped. Personalized or custom orders cannot be canceled once production has begun.

Do you allow exchanges?

Due to the personalized and handcrafted nature of our products, we do not offer exchanges or returns. If your order arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging so we can make it right.

What are the shipping charges?

Complimentary standard shipping is included on all U.S. orders.

Expedited shipping options may be available at checkout for an additional 

Do you ship internationally?

At this time, we ship within the United States only.

How long does shipping take?

Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

What if my package arrives damaged?

Please contact us within 24 hours of delivery with photos of the damage, and we’ll work with you to resolve the issue promptly.